Booking & cancellation terms

Deposits

• Every appointment requires a deposit, paid online at the time of booking. Your appointment is not confirmed until the deposit is paid.
• The deposit is applied to your final invoice.

Cancellations and rescheduling

• Cancel or reschedule at least 24 hours before your appointment time and your deposit will be refunded or applied to the new appointment.
• Cancellations made less than 24 hours before the appointment forfeit the deposit.
• No-shows, or the vehicle not being available at the booked time and place, forfeit the deposit.
• If PCH Performance cancels, your full deposit is refunded.

On-site work

• You must have permission to have the vehicle worked on at the service location, and the location must be safe and reasonably level.
• If the job turns out to need more work or parts than booked, we’ll explain and get your approval before continuing.
• If the job can’t be completed on site, we’ll explain why and what your options are.

Payment

The remaining balance is due when the work is completed.

Questions

Contact us at info@pchperformance.com.